Terms and Conditions

Terms & Conditions

These Terms & Conditions explain how counselling with Counselling with Rupal works. They are designed to help you understand what you can expect from me, and what I ask of you, so that we can work together safely, professionally, and respectfully.

By booking an appointment, you agree to these Terms & Conditions.

Booking Appointments

Appointments can be arranged by email, telephone, or via the contact form on my website.

A free 20-minute telephone or online consultation is available before booking your first counselling session if you would like to discuss your needs and ask any questions.

Appointments are offered subject to availability and are confirmed once agreed between us.

Counselling Sessions

Individual counselling sessions last 50 minutes.

Sessions are usually offered on a weekly basis, although this can be discussed according to your individual needs.

Counselling is available:

• In person

• Online 

• By telephone

• Walk & Talk Therapy (where appropriate)

Fees

Current fees are shown on the Terms & Fees page of my website.

Payment can be made by:

• Bank transfer

• Cash (for face-to-face sessions)

Payment is requested before each session unless we have agreed otherwise.

Cancellations & Missed Appointments

If you need to cancel or rearrange your appointment, please provide at least 48 hours' notice.

Appointments cancelled with less than 48 hours' notice will normally be charged at the full session fee unless there are exceptional circumstances.

If I need to cancel your appointment, I will always aim to give as much notice as possible and will offer an alternative appointment.

Arriving for Your Appointment

Please arrive as close to your appointment time as possible.

Unfortunately, sessions cannot usually be extended if you arrive late, as this may affect clients booked after you.

Online Counselling

If we are working online, sessions will take place using Google Meet, Zoom or Microsoft Teams.

You are responsible for ensuring that you have:

• a reliable internet connection

• a private, confidential space

• a device with camera and microphone access

Should technical difficulties arise, we will try to reconnect or agree an alternative arrangement where possible.

Walk & Talk Therapy

Walk & Talk Therapy is available where clinically appropriate.

Sessions take place in agreed outdoor locations around North Devon.

Before beginning Walk & Talk Therapy, we will discuss confidentiality, safety, weather conditions, and practical arrangements.

Confidentiality

Everything discussed within counselling is confidential.

There are rare exceptions where confidentiality may need to be broken, including:

• concerns about serious harm to yourself or others

• safeguarding concerns involving a child or vulnerable adult

• legal requirements

• prevention of terrorism

Wherever possible, this would be discussed with you first.

Professional Standards

I am an Accredited Member of the British Association for Counselling and Psychotherapy (BACP) and work in accordance with the BACP Ethical Framework.

I undertake regular Clinical Supervision and Continuing Professional Development (CPD) to maintain safe and effective practice.

Health Insurance

I am a recognised provider with a number of private health insurance companies, including:

• AXA Health

• Aviva

• WPA

If you intend to use private medical insurance, please let me know before booking your first appointment.

Website Information

Whilst every effort is made to ensure the information on this website is accurate and up to date, it is provided for general information only and may be amended without prior notice.

External Links

My website may contain links to third-party websites including:

• BACP

• Counselling Directory

• Information Commissioner's Office (ICO)

I am not responsible for the content or privacy practices of external websites.

Privacy

Your personal information is handled in accordance with UK GDPR and the Data Protection Act 2018.

Please see my Privacy Policy for full details of how your information is collected, stored, and protected.

Complaints

If you are unhappy with any aspect of my service, I encourage you to discuss this with me in the first instance.

If we are unable to resolve your concerns, you may also contact the British Association for Counselling and Psychotherapy (BACP) for information about their Professional Conduct Procedure.

Changes to These Terms

These Terms & Conditions may be updated from time to time.

The latest version will always be available on my website.

Contact

Counselling with Rupal
Rupal Rickman

📧 counsellingwithrupal@gmail.com
📞 0754 6224937

BACP Accredited Member (Registration No. 403386)
ICO Registration: ZB337955

Last updated: July 2026